Most of our rates are based on a flat fee and estimates are fixed so that if the work takes longer than expected you dont pay more!
In-Shop Service – $59.00 per hour *
You can drop off your computer, all I usually need is the “box”. We do not need the monitor, keyboard, mouse, or any cords. You just bring it to us. We will diagnose it, then call you with the estimate. Most repairs are complete in 3 business days or less.
On-Site Residential Service – $79.00 per hour *
We make service calls to areas within 10 miles of Danielson, CT. We will travel farther but will add to hourly rate depending on distance. Requires someone 18 years or older to be present. By appointment only. Call for after hours and Holiday rates.
On-Site Small Business Service. * Call for Info*
We are now servicing Local area small businesses. We offer many small business solutions to help you run you business more efficiently. From Desktop support to backup planning. We offer low hourly rates as well as service contracts custom tailored to you specific needs. Call for more info.
Free 10 minute phone or in-shop diagnostic *
Please call when you have a computer service need. We will spend up to 10 minutes giving you free advice. Sometimes a problem can be resolved quickly over the phone. If the problem requires a service appointment, We can schedule that too. * For In-Shop and On-Site diagnostics: If all repairs are declined, then there will be a charge of one hour.
Remote Service – $35 per half hour *
Useful for software troubleshooting, program installation, and updates. We provide remote computer support for error messages, a slow computer, email problems, and much more. If your computer can still open a browser and see this site, We can usually fix it remotely. Billed in 15 minute increments after the half hour. 1 half hour minimum charge. Just click on remote support
to get started. By appointment only.
Free pick-up and drop-off within 10 miles of Danielson, CT *
requires a 1 hour minimum in-Shop service charge to waive the travel fee. If the repair is declined, then there will be a charge of One Hour. Requires an appointment at least one day in advance. Requires someone 18 years or older to be present. This offer is limited to weekdays only.
Payment is due when service is completed. We accept:
For each service, the hourly charge is also the minimum charge. After one-hour, billing is calculated in 15 minute increments rounded up. Service rates are for labor only and excludes parts. By appointment only.
Our Guarantee –
All repairs come with a 30 day labor guarantee. What does that really mean for you? This ensures that if your computer breaks down with the same problem within 30 days of our repair, We will fix it free of any labor charge. This does not include viruses, spyware infections. used parts or broken laptop jacks. Parts used for repairs are subject to a manufacturer’s warranty. Generally this lasts for 12 months, but please ask for the details specific to the parts that you purchase. If you are not 100% delighted with any service that We perform, please talk to us. We will do everything reasonable to resolve the problem for you.